Starting point
The listing inquiry routing inbox belonged to everyone and no one. Messages were monitored between other tasks, with no record of who was handling each one.
Every listing inquiry routing request has an owner
Day to day with listing inquiry routing, every inquiry has a name and a state attached to it.
- Region
- Naperville, Illinois
- Team
- 5 staff one locally managed operation
- Timeline
- 20 working days after content approval
How the build went, one stage at a time
Read in order, the way a listing moves from coming soon to sold: where the executive homes estate agency started, what it cost them, what we built, and what their team can do now.
The problem
For listing inquiry routing, the inbox rewarded the conscientious and hid the overdue. Nobody could answer the simplest management question: what is still open?
What we built
Each submission collects listing reference, buyer question and contact preference and is assigned to a responsible staff member with a visible follow-up status. A backup contact is named for every request in case the owner is unavailable.
What changed
Day to day with listing inquiry routing, every inquiry has a name and a state attached to it.
What the build drew on
The pieces this client's site used, in the words of the build. Each one runs on a feature every ListingWebStudio site carries.
Assignment rules
Follow-up status
Backup owner
Internal request summary
Enquiries routed to the right agent, automaticallyA form filled out on a listing page reaches the listing agent; a form on a market page reaches whoever is assigned to that market.A roster page for every agentEvery agent on the team gets a real profile page with their own listings, specialties and contact path, not a single shared "our agents" paragraph.
Carried on every plan, from $137 a month. Compare the plans.
See it built for your own listings before you commit to anything
A 30-minute demo on a video call, on a build close to your brokerage's size, in about your colors.
With listing inquiry routing, the problem was never receiving the message. It was knowing whose job it was to answer. That part is unambiguous now.
Questions about this build
How long did this build take?
20 working days after content approval, including staff review and handover. The clock started once the executive homes estate agency had approved the content, and the staff review and the handover both sat inside that window.
What was the executive homes estate agency working with before?
The listing inquiry routing inbox belonged to everyone and no one. Messages were monitored between other tasks, with no record of who was handling each one. For listing inquiry routing, the inbox rewarded the conscientious and hid the overdue. Nobody could answer the simplest management question: what is still open?
Which parts of the build did this use?
Assignment rules, Follow-up status, Backup owner, Internal request summary. On ListingWebStudio these sit under enquiries routed to the right agent, automatically and a roster page for every agent, carried on every plan, as part of the monthly fee rather than a separate project.
Could we get the same thing on our own site?
Yes, shaped to how your team handles inquiries. Book a demo and we walk through a build close to your size, from $137 a month with the $797 build fee invoiced only after launch.
More case studies like this one
Start with how your inquiries arrive
A 30-minute walk-through on a build close to your business's size, with your listing count and team in mind. Plans from $137 a month, and the $797 build fee is invoiced only after launch.