Starting point
After a listing inquiry routing submission there was nothing: no confirmation, no summary, no indication of what would happen or when.
Closing the loop on listing inquiry routing submissions
When it comes to listing inquiry routing, senders can see their request has landed and know exactly how to chase it if needed. The team works from one conversation rather than reconciling near-identical submissions.
- Region
- Stamford, Connecticut
- Team
- 11 staff one locally managed operation
- Timeline
- 25 working days after content approval
How the build went, one stage at a time
Read in order, the way a listing moves from coming soon to sold: where the city apartment sales agency started, what it cost them, what we built, and what their team can do now.
The problem
With listing inquiry routing, duplicate submissions and 'just checking' calls became routine. The team spent mornings untangling messages that belonged to a single conversation.
What we built
Submissions now conclude with a confirmation page that recaps the request and describes the route to a response from the assigned property agent. The acknowledgment email covers corrections and realistic response times.
What changed
When it comes to listing inquiry routing, senders can see their request has landed and know exactly how to chase it if needed. The team works from one conversation rather than reconciling near-identical submissions.
What the build drew on
The pieces this client's site used, in the words of the build. Each one runs on a feature every ListingWebStudio site carries.
Confirmation page
Acknowledgment email
Correction contact
Opening-hours guidance
Enquiries routed to the right agent, automaticallyA form filled out on a listing page reaches the listing agent; a form on a market page reaches whoever is assigned to that market.Analytics, consent and conversion trackingGoogle Analytics 4 with consent mode, Search Console connected, and every form and call button defined as a conversion event.
Carried on every plan, from $137 a month. Compare the plans.
See it built for your own listings before you commit to anything
A 30-minute demo on a video call, on a build close to your brokerage's size, in about your colors.
Our listing inquiry routing confirmation explains the next step in plain terms. A customer should never have to call just to ask if a form went through.
Questions about this build
How long did this build take?
25 working days after content approval, including staff review and handover. The clock started once the city apartment sales agency had approved the content, and the staff review and the handover both sat inside that window.
What was the city apartment sales agency working with before?
After a listing inquiry routing submission there was nothing: no confirmation, no summary, no indication of what would happen or when. With listing inquiry routing, duplicate submissions and 'just checking' calls became routine. The team spent mornings untangling messages that belonged to a single conversation.
Which parts of the build did this use?
Confirmation page, Acknowledgment email, Correction contact, Opening-hours guidance. On ListingWebStudio these sit under enquiries routed to the right agent, automatically and analytics, consent and conversion tracking, carried on every plan, as part of the monthly fee rather than a separate project.
Could we get the same thing on our own site?
Yes, shaped to how your team handles inquiries. Book a demo and we walk through a build close to your size, from $137 a month with the $797 build fee invoiced only after launch.
More case studies like this one
Start with how your inquiries arrive
A 30-minute walk-through on a build close to your business's size, with your listing count and team in mind. Plans from $137 a month, and the $797 build fee is invoiced only after launch.