Starting point
Outside working hours, listing inquiry routing visitors could find a phone number and little else. The alternative was an unstructured message with no guidance.
Out-of-hours listing inquiry routing, handled honestly
For listing inquiry routing, the day now starts with structured requests. Visitors know where they stand, and nobody is pretending to be awake who is not.
- Region
- Burlington, Vermont
- Team
- 8 staff one locally managed operation
- Timeline
- 10 working days after content approval
How the build went, one stage at a time
Read in order, the way a listing moves from coming soon to sold: where the rural cottages estate agency started, what it cost them, what we built, and what their team can do now.
The problem
Day to day with listing inquiry routing, messages arrived missing the details a callback needs. Mornings began with channel-checking before anyone could decide what to tackle first.
What we built
After-hours submissions now capture listing reference, buyer question and contact preference and tell the sender when a real person will reply and how the path to a response from the assigned property agent works. Nothing masquerades as a live response.
What changed
For listing inquiry routing, the day now starts with structured requests. Visitors know where they stand, and nobody is pretending to be awake who is not.
What the build drew on
The pieces this client's site used, in the words of the build. Each one runs on a feature every ListingWebStudio site carries.
After-hours request form
Staff response window
Morning request summary
Clear acknowledgment
Enquiries routed to the right agent, automaticallyA form filled out on a listing page reaches the listing agent; a form on a market page reaches whoever is assigned to that market.The AI Engine: receptionist, chat and messagingAn AI receptionist that answers calls when the team cannot, a site chat widget, and AI agents on SMS, Messenger and Instagram that answer listing questions and book showings around the clock.
Carried on Brokerage Floor and Portfolio Scale, from $137 a month. Compare the plans.
See it built for your own listings before you commit to anything
A 30-minute demo on a video call, on a build close to your brokerage's size, in about your colors.
We close at night and the site says so honestly. Listing inquiries still arrive in good order by morning.
Questions about this build
How long did this build take?
10 working days after content approval, including staff review and handover. The clock started once the rural cottages estate agency had approved the content, and the staff review and the handover both sat inside that window.
What was the rural cottages estate agency working with before?
Outside working hours, listing inquiry routing visitors could find a phone number and little else. The alternative was an unstructured message with no guidance. Day to day with listing inquiry routing, messages arrived missing the details a callback needs. Mornings began with channel-checking before anyone could decide what to tackle first.
Which parts of the build did this use?
After-hours request form, Staff response window, Morning request summary, Clear acknowledgment. On ListingWebStudio these sit under enquiries routed to the right agent, automatically and the AI Engine: receptionist, chat and messaging, carried on Brokerage Floor and Portfolio Scale, as part of the monthly fee rather than a separate project.
Could we get the same thing on our own site?
Yes, shaped to how your team handles inquiries. Book a demo and we walk through a build close to your size, from $137 a month with the $797 build fee invoiced only after launch.
More case studies like this one
Start with how your inquiries arrive
A 30-minute walk-through on a build close to your business's size, with your listing count and team in mind. Plans from $137 a month, and the $797 build fee is invoiced only after launch.