Starting point
A single page covered listing inquiry routing for every location. Working out which phone number or inbox applied was the visitor's problem.
Local routing built into listing inquiry routing
Day to day with listing inquiry routing, staff no longer begin calls by discovering the caller belongs to another branch. The routing happens on the page, before anyone picks up a phone.
- Region
- Albuquerque, New Mexico
- Team
- 17 staff one locally managed operation
- Timeline
- 20 working days after content approval
How the build went, one stage at a time
Read in order, the way a listing moves from coming soon to sold: where the coastal property sales agency started, what it cost them, what we built, and what their team can do now.
The problem
For listing inquiry routing, first-contact calls landed anywhere. Staff transferred politely, customers repeated themselves, and the form knew nothing of branches.
What we built
Local contact details now sit beside the service description they belong to. The inquiry carries the selected location into the staff notification, together with listing reference, buyer question and contact preference.
What changed
Day to day with listing inquiry routing, staff no longer begin calls by discovering the caller belongs to another branch. The routing happens on the page, before anyone picks up a phone.
What the build drew on
The pieces this client's site used, in the words of the build. Each one runs on a feature every ListingWebStudio site carries.
Local contact panel
Location selection
Location-aware notifications
Opening hours
A page for every market you coverOne page per city, town or neighborhood you serve, built for the searches buyers actually run before they contact a brokerage.Enquiries routed to the right agent, automaticallyA form filled out on a listing page reaches the listing agent; a form on a market page reaches whoever is assigned to that market.
Carried on every plan, from $137 a month. Compare the plans.
See it built for your own listings before you commit to anything
A 30-minute demo on a video call, on a build close to your brokerage's size, in about your colors.
Our internal map used to be the customer's homework. The listing inquiry routing page does that work for them.
Questions about this build
How long did this build take?
20 working days after content approval, including staff review and handover. The clock started once the coastal property sales agency had approved the content, and the staff review and the handover both sat inside that window.
What was the coastal property sales agency working with before?
A single page covered listing inquiry routing for every location. Working out which phone number or inbox applied was the visitor's problem. For listing inquiry routing, first-contact calls landed anywhere. Staff transferred politely, customers repeated themselves, and the form knew nothing of branches.
Which parts of the build did this use?
Local contact panel, Location selection, Location-aware notifications, Opening hours. On ListingWebStudio these sit under a page for every market you cover and enquiries routed to the right agent, automatically, carried on every plan, as part of the monthly fee rather than a separate project.
Could we get the same thing on our own site?
Yes, shaped to how your team handles inquiries. Book a demo and we walk through a build close to your size, from $137 a month with the $797 build fee invoiced only after launch.
More case studies like this one
Related services
- Multi office brokerage website designA single site structure that gives every office its own page, roster and listings while keeping the whole brokerage on one consistent brand.
- Local SEO for real estate teamsLocal SEO built around the specific markets a real estate team actually covers, with a page per market and agent-level pages tied to it.
Start with how your inquiries arrive
A 30-minute walk-through on a build close to your business's size, with your listing count and team in mind. Plans from $137 a month, and the $797 build fee is invoiced only after launch.